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Citizens Charter

Citizen’s Charter
Recognizing

  • the right of the pensioners to receive prompt settlement of their pensionary benefits and Provident Fund balance dues

Conscious of

  • our responsibility as scrutinizing and authorizing authority

In Evidence

  • of our commitment to provide and maintain the highest quality of service

We Resolve

  • To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects.
  • To address the concerned authorities, in respect of deficiencies and defects within one month and to keep the beneficiaries informed of such action.
  • To acknowledge receipt of all complaint cases within one week.
  • To furnish final replies to complaints relating to retirement benefits within two months of their receipt.
  • To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt.

We further resolve

  • To suitably disseminate knowledge and information on the procedures and processes to all ‘stake holders’.

     Given on this day of in SrinagarAccountant General (A&E), Jammu and Kashmir
 

  • Instances of non-fulfillment of any of these resolves may be brought to the attention of the Deputy Accountant General concerned for redressal within a month.

 

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